Do you need
personal support?

We are here for you!

Support options

mm-lab
We are your partner

That's why we do offer you
comprehensive support.

Learn more

Support

Access

Agreements

Contacts

Ticket system

Support by mm-lab

Even the best system needs adjustments to changing environments from time to time. Sometimes hardware is subject to damage and failure.

Our support team keeps your system up and running and is available to sort out any issues as quickly as possible.

In addition to on-site visits, we offer our customers the ability to report change requests and issues through our Customer Ticket System or request support by phone or video conference. We also offer remote maintenance of your installations, including servers, control center workstations or mobile devices.

Customer Ticket System

Customer Ticket System
Remote maintenance
Online meeting

Contractual agreements

We offer support contracts to customers of our Telematics solutions based on support contingents. Maintenance contracts for regular maintenance and update of the systems are usually calculated as a percentage of the license fee.

Optionally, we make our maintenance and support contracts based on the EVB-IT templates.

Your contact persons for technical support

Do you want direct contact to our support team? Just ask.

Andreas Streit

Managing Director

Fabian Dürr

Support Manager
Find us here

mm-lab GmbH

 

Stammheimer Straße 10
D-70806 Kornwestheim
Germany
Telefon: +49 7154 827-0
Fax: +49 7154 827-350

Contact to mm-lab

Regardless of whether a personal meeting is desired, an offer request is sent by email or a telephone call is made for information, we are there for you and look forward to hearing from you.

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