Support by mm-lab
Even the best system needs adjustments to changing environments from time to time. Sometimes hardware is subject to damage and failure.
Our support team keeps your system up and running and is available to sort out any issues as quickly as possible.
In addition to on-site visits, we offer our customers the ability to report change requests and issues through our Customer Ticket System or request support by phone or video conference. We also offer remote maintenance of your installations, including servers, control center workstations or mobile devices.
Contractual agreements
We offer support contracts to customers of our Telematics solutions based on support contingents. Maintenance contracts for regular maintenance and update of the systems are usually calculated as a percentage of the license fee.
Optionally, we make our maintenance and support contracts based on the EVB-IT templates.
![[Translate to English:]](/fileadmin/_processed_/d/1/csm_Knud_1000x1000_95d28b70ac.jpg "Knud Fromm")